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Transport options to the customer:
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Delivery of goods by mail order:
Zásilkovna is a wide delivery network with more than 2,500 delivery points in the Czech Republic, where you can have your ordered goods delivered easily, cheaply and quickly. VIGA s.r.o. also sends goods this way.
Easy tracking of shipments
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Pickup of goods by anyone using only the password sent
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Possibility of unpacking the shipment upon receipt
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Keeping your order in the branch for up to 21 days
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Delivery to any branch for only 49 CZK
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Delivery within two days to more than 2,500 branches in the Czech Republic
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Mailroom is a service mainly focused on delivering smaller and lighter parcels.
Standard parcel dimensions:
- Maximum parcel weight: 5 kg
- Maximum size of one side of the parcel: 70 cm
- Maximum sum of the dimensions of all three sides of the parcel: 120 cm (e.g. a parcel of 50 × 40 × 30 cm)
- Minimum dimensions: 10 × 7 × 1 cm
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Delivery to the Parcel Office is for orders up to 20 000 CZK.
Delivery of a standard package costs 49 CZK using the Zásilkovna service.
If you are not satisfied with this information,Zásilkovna has aprice list for you on the website .
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It takes up to two days for the goods to be delivered to the Zásilkovna.
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The standard hold time at the Parcel Office is 7 days. If you know in advance that you won't be able to collect your parcel, you can extend the storage period to 21 days before the original 7-day period expires.
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You can find an overview of the branches of Zásilkovna in the map above and then also in the map that will be displayed if you select Zásilkovna as the shipping method for your purchase.
A list of all branches can be found at on the Zásilkovna website and can be searched by country, region and city. The largest ones can be found below:
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Yes, in addition to the standard prepayment, you can also pay by cash on delivery at the point of dispatch. The maximum price is CZK 30,000. As a rule, you can pay it both in cash and by card.
- You will be notified by e-mail when the parcel has been handed over to the delivery office for transport, with a tracking number that will enable you to track the parcel.
- The moment the shipment arrives at your chosen branch of Zásilkovna, you will receive the password for the shipment via SMS or email (or you can also find it in the app). If you are not able to collect the goods within 7 days, you can extend the deadline to 21 days by replying by SMS or using the Shipment Tracking app.
- Please use the password at the branch of the Parcel Office and the parcel will be issued to you. You can also authorise another person to collect the parcel, just give them the password, as it is the only proof of the right to the parcel. The Post Office does not ask for your ID or any other ID.
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Delivery by GeisPoint:
Geis Point is a delivery service offering delivery to its own outlets across the country, where there are now nearly 500 and growing. You can pick up items from our store close to home whenever it's convenient for you.
Transportation of small but also medium-sized shipments
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Transport of shipments up to the value of 200 000 CZK
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Delivery within two days to more than 500 delivery points in the Czech Republic
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Possibility to redirect the package after receiving an SMS
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Shipment dispatch on the basis of the PIN code sent
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Shipment storage for up to 7 days
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Delivery to any delivery point for only 49 CZK
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Online shipment tracking
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Geis Point accepts shipments with a maximum weight of 15 kg and dimensions of 80 × 60 × 42 cm.
The standard delivery time to all Geis Point outlets is two days.
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Goods up to a value of CZK 200,000 can be ordered through Geis Point.
The flat rate price for delivery to all Geis Point outlets is 49 CZK.
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Yes, you can pay at Geis Point outlets by cash on delivery. By card or cash.
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Shipments are stored at Geis Point drop-off locations for 7 days.
If you are unable to pick up your shipment at the original drop-off point, you can forward it elsewhere using the shipment number and PIN.
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- When you hand over your parcel for shipment, you will receive a text message with all the necessary details, including a PIN code that is used to verify the recipient of the parcel. No ID or other identification is required.
- You will receive another SMS when the parcel is ready for collection at your chosen drop-off point.
- Please use your PIN when collecting.
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The status of your shipment is automatically communicated to you by the tracking service mentioned above.
If you still need help, Geis Point operates a customer service line that can be contacted as follows. It is available Monday to Friday from 8am to 5pm.
- E-mail: info@geispoint.cz
- Phone: +420 951 277 777
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